The impact of hospital services on patients' expectations and satisfaction a study of tertiary hospitals in Henan Province
DOI:
https://doi.org/10.51699/economics.v38i3.504Abstract
In light of the fact that healthcare reform is an urgent problem in China, all of the country's tertiary institutions are currently investigating different ways to improve patient care under the new healthcare system while still continuing to manage medical concerns. The purpose of this study is to investigate the correlations between patient satisfaction and expectations, as well as to analyze the influence that hospital services have on the expectations and contentment of patients. 3. Evaluate the impact that a variety of hospital services have on the expectations and levels of satisfaction of patients, and determine whether or not these services contribute to an improvement in the patients' overall experience. 4. Investigate the existence of a link between the services provided by the hospital and these characteristics, and propose methods to improve the level of patient satisfaction and expectations. The history of employment. Researchers conducted an investigation into the findings of research about the influence of health data services on the expectations and levels of satisfaction of patients in order to uncover potential solutions to the problem of unhappy patients.
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