Maize Farmer Satisfaction with Extension Activities in Sumberlesung Village, Jember Using CSI and IPA Analysis Approach
DOI:
https://doi.org/10.51699/ijbea.v4i1.144Keywords:
Extension, CSI, IPAAbstract
Extension is one of the factors that determines the success of agricultural development in Indonesia. The success of extension activities is measured by the performance of the extension workers, which can be measured through the level of farmer satisfaction in obtaining extension services. This research aims to determine: (1) the level of performance of agricultural instructors; (2) the level of interest (expectations) of corn farmers regarding the performance attributes of agricultural instructors; (3) rice farmers' satisfaction with agricultural extension activities; (4) suitability between the level of performance and expectations of rice farmers regarding the performance of agricultural instructors in Sumberlesung Village, Ledokombo District, Jember Regency. The data analysis method uses a scoring method with a Likert scale approach, Customer Satisfaction Index, and Importance Performance Analysis. The results of the research show, (1) the level of performance of agricultural instructors is categorized as good with an achievement of 81.6% of the maximum score, (2) the level of expectations of farmers regarding the performance of agricultural instructors is categorized as very important with an achievement value of 81.7% of the maximum score, (3) ) corn farmers' satisfaction with extension activities is at a satisfaction index of 0.80 - 01.00 or 80% - 100%, which means that rice farmers' satisfaction is at the "very satisfied" criteria, because the CSI value is 82.43%. (4) The main priority of corn farmers regarding extension activities is the completeness of praga equipment, and the provision of facilities and infrastructure.
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