Assessing the Effect of Marketing Mix and Online Reviews on Batik Tulis Consumer Purchase Decisions: Case Study in Semboro Village
DOI:
https://doi.org/10.51699/ijbde.v4i1.268Keywords:
Marketing Mix, Electronic Word Of Mouth and Purchase Decision, BUMDESAbstract
This study investigates the influence of the marketing mix and Electronic Word of Mouth (E-WOM) on consumer purchasing decisions in the Batik Tulis business of BUMDes Amartha, Semboro Village. The increasing business competition in the modern era necessitates effective marketing strategies to enhance purchasing decisions, a critical aspect of consumer behavior. Using a quantitative approach, data were gathered through questionnaires from 105 respondents and analyzed using multiple linear regression. The findings indicate that price, place, and E-WOM significantly impact purchasing decisions, while product and promotion do not. These results emphasize the need for competitive pricing, strategic location, and active management of online reviews to improve consumer trust and sales performance. The study provides practical insights for businesses and policymakers aiming to strengthen local product marketing strategies in rural areas.
References
I. K. F. Afroh, A. H. Hafidzi, B. Wijayantini, and R. M. Aspirandi, "Analisis Pengelolaan BUMDes Menurut Perspektif Sumber Daya Manusia dan Performa Keuangan," JIAI (Jurnal Ilmiah Akuntansi Indonesia), vol. 7, no. 2, pp. 173–188, 2022.
C. M. K. Cheung, M. K. O. Lee, and N. Rabjohn, "The Impact of Electronic Word-of-Mouth: The Adoption of Online Opinions in Online Customer Communities," Internet Research, vol. 19, no. 1, pp. 8–25, 2009, https://doi.org/10.1108/10662240910927712.
Y. Liu, M. K. O. Lee, and C. M. K. Cheung, "The Role of Price Sensitivity in Online Shopping Behavior: An Empirical Study in China," Journal of Consumer Behaviour, vol. 19, no. 2, pp. 159–173, 2020, https://doi.org/10.1002/cb.1817.
Y. Mou and J. Liu, "The Role of Product Differentiation in Consumer Decision-Making: A Case Study of Traditional Crafts," Journal of Consumer Marketing, vol. 39, no. 4, pp. 569–580, 2022, https://doi.org/10.1108/JCM-01-2021-4088.
N. Nguyen, L. Simkin, and L. T. Canh, "The Influence of Digital Marketing on Consumer Behavior: The Case of Mobile Apps," Journal of Strategic Marketing, vol. 26, no. 4, pp. 356–371, 2018, https://doi.org/10.1080/0965254X.2018.1486015.
J. Zhang, W. Liu, and X. Sun, "The Effect of Accessibility on Consumer Behavior in Rural Areas: Insights from E-Commerce," Journal of Rural Studies, vol. 50, pp. 83–92, 2021, https://doi.org/10.1016/j.jrurstud.2020.11.005.
M. A. K. D. A. Ghufron, B. Wijayantini, and W. E. Setianingsih, "Lokasi, Kualitas Layanan dan Word of Mouth Communication terhadap Keputusan Pembelian," BUDGETING: Journal of Business, Management and Accounting, vol. 3, no. 2, pp. 196–207, 2022.
I. Ghozali, Aplikasi Analisis Multivariate dengan Program SPSS. Semarang, Indonesia: Badan Penerbit Universitas Diponegoro, 2011.
D. Gusrita and R. Rahmidani, "Pengaruh Marketing Mix dan Lingkungan Sosial Terhadap Keputusan Pembelian Online Pakaian Wanita di Kota Padang," Jurnal Ecogen, vol. 1, no. 4, pp. 944–954, 2019.
A. X. P. Milenia, B. Wijayantini, and A. Izzuddin, "Analysis of the Effect of Service Quality, Product Quality, and Price on the Purchase Decision of Papaya Chips BUMDes Amartha Semboro," International Social Sciences and Humanities, vol. 2, no. 3, pp. 545–556, 2023.
R. Michelle, "Pengaruh Electronic Word of Mouth (E-WoM) dan Brand Trust terhadap Keputusan Pembelian Konsumen Modelano," 2021.
M. N. Muharri and M. Rahmat, "Pengaruh Marketing Mix Terhadap Keputusan Pembelian Konsumen pada PT. Health Wealth International," Jurnal Mutiara Manajemen, vol. 6, no. 1, pp. 25–36, 2021.
P. R. Permatasari, "Pengaruh Atribut Produk dan Electronic Word of Mouth pada Loyalitas Konsumen dalam Memilih Kosmetik Wardah yang Dimediasi oleh Keputusan Pembelian (Studi Empiris Pengguna Kosmetik di Kota Magelang)," Bachelor’s Thesis, Universitas Muhammadiyah Magelang, 2020.
P. Kotler and G. Armstrong, Prinsip-Prinsip Pemasaran, Jilid 1. Jakarta, Indonesia: Erlangga, 2001.
P. Kotler, "Manajemen Pemasaran di Indonesia," Adapted by A. B. Susanto from Marketing Management. Jakarta, Indonesia: Salemba Empat, 2000.
Sugiyono, Metode Penelitian Kuantitatif, Kualitatif dan R&D. Bandung, Indonesia: Alfabeta, 2016.
B. Wijayantini and R. Safitri, "Determinants of Leadership Style and Communication on BUMDes Performance During the Pandemic," SEGMEN: Jurnal Manajemen dan Bisnis, vol. 18, no. 2, 2022.
S. Kaeokudang and R. Sangboonnak, "The Influences of Service Marketing Mix and Electronic Word-of-Mouth on Consumer Housing Development Buying Decisions in Krabi Province," 2023.
B. Romadhoni, et al., "Purchasing Decisions: The Effect of Social Media Marketing, Electronic Word of Mouth (eWOM), and Purchase Intention," Journal of Accounting and Finance Management, vol. 4, no. 1, pp. 74–86, 2023.
K. T. Kyaw and C. Thongjeen, "The Impact of Marketing Mix, Digital Marketing, and Word of Mouth Towards Consumers’ Purchasing Decisions in Online Food Delivery Services in Yangon, Myanmar," Proceeding National & International Conference, vol. 16, no. 1, 2024.